Terms of Service
Last updated: 13 September 2026
Welcome to our website. These Terms of Service govern your use of our website and your purchase of products from us. By using our website or placing an order, you agree to these terms.
Please read them carefully before placing an order.
1. About Us
This website is operated by FASHION TRENDZ .
Business name: FASHION TRENDZ
Email: Fashiontrendz.cs@gmail.com
**Website: Fashiontrendz.org.uk **
References to “we”, “us” or “our” mean Fashion Trendz . References to “you” or “your” mean the person using our website or placing an order.
2. Using Our Website
You agree to use our website lawfully and only for legitimate purposes.
You must not:
Use the website for fraudulent or unlawful activity.
Attempt to gain unauthorised access to our website, systems or accounts.
Copy, reproduce or distribute our website content without permission.
Interfere with the operation or security of the website.
Provide false or misleading information when placing an order.
We reserve the right to restrict or terminate access to the website where we reasonably believe these terms have been breached.
3. Products
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information displayed on our website are accurate.
However, colours may appear slightly different depending on your device or screen settings.
Product availability is subject to change without notice. We reserve the right to limit quantities available for purchase.
4. Prices
All prices displayed on our website are in GBP (£) unless otherwise stated.
We take reasonable care to ensure that prices are accurate. If we discover an obvious pricing error after you have placed an order, we may contact you before processing the order.
Where applicable, delivery charges and any other additional charges will be clearly displayed before you complete your purchase.
5. Placing an Order
When you place an order through our website, you are making an offer to purchase the products selected.
After placing an order, you should receive an order confirmation by email. This confirmation confirms that we have received your order but does not necessarily mean that your order has been accepted.
Your order is accepted when we confirm that your products have been dispatched or otherwise confirm acceptance of your order.
We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including where:
A product is unavailable.
There is an obvious pricing or product description error.
We suspect fraudulent or unauthorised activity.
We are unable to verify the information provided.
If we cancel an order after payment has been taken, you will receive a full refund for the cancelled order.
6. Payment
Payment must be made using one of the payment methods available at checkout.
Payments may be processed by third-party payment providers. We do not store your full payment card details on our own systems where the payment provider handles this information.
We reserve the right to carry out reasonable checks to prevent fraudulent transactions.
7. Delivery
We will provide available delivery options and estimated delivery times at checkout.
Delivery times are estimates and are not guaranteed unless specifically stated otherwise.
Once your order has been dispatched, you may receive tracking information where available.
We are not responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather, strikes, transport disruption or other unforeseen circumstances.
If your order does not arrive within the expected delivery timeframe, please contact us at Fashiontrendz.cs@gmail.com so that we can investigate.
8. Returns and Cancellations
If you are a UK consumer, you generally have the right to cancel an online purchase within 14 days of receiving your goods, without giving a reason, subject to applicable legal exceptions.
After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.
Returned items should be unworn, unused and in their original condition, with original tags and packaging where reasonably possible.
You may be responsible for the direct cost of returning an item unless the item is faulty, incorrect or we have agreed otherwise.
Certain items may be excluded from cancellation where permitted by law, including goods made to your specifications or personalised items.
Nothing in these terms affects your statutory rights.
9. Refunds
Once we receive and inspect a returned item, we will process any applicable refund.
Refunds will normally be made using the original payment method.
Where you exercise your statutory right to cancel, we will refund the purchase price and applicable standard delivery charges in accordance with UK consumer law.
We may reduce a refund where goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functionality, where permitted by law.
If an item is returned because it is faulty, damaged or incorrect, please contact us as soon as possible and provide details of the issue. We will deal with the matter in accordance with your statutory rights.
10. Faulty or Incorrect Items
We take care to ensure that orders are checked before dispatch.
If you receive an item that is faulty, damaged or different from the item you ordered, please contact us at fashiontrendz.cs@gmail.com with your order number and details of the problem.
Where appropriate, we may ask for photographs or other information to help us investigate the issue.
Your statutory rights regarding faulty or misdescribed goods are not affected by these terms.
11. Exchanges
Where we offer exchanges, the process and any applicable conditions will be explained in our returns policy.
An exchange may be subject to stock availability.
If the requested replacement item is unavailable, we may offer a refund instead.
12. Promotions and Discount Codes
From time to time, we may offer promotional codes, discounts or special offers.
Unless otherwise stated:
Promotional codes must be entered at checkout.
Only one promotional code may be used per order.
Promotions cannot be exchanged for cash.
Promotions cannot be applied retrospectively to previous orders.
We reserve the right to withdraw or amend a promotion where reasonably necessary.
Specific promotional terms may apply to individual offers.
13. Intellectual Property
All content on this website, including photographs, business logos, graphics, designs, text, product images, belongs to us or our relevant licensors unless otherwise stated.
You may view and use the website for personal, non-commercial purposes.
You must not reproduce, copy, modify, distribute or commercially exploit our content without our prior written permission.
14. Website Availability
We aim to keep our website available and functioning correctly, but we do not guarantee that the website will always be available, uninterrupted or free from errors.
We may temporarily suspend or modify the website for maintenance, security, updates or other operational reasons.
15. Third-Party Services
Our website may use third-party services, including payment processors, delivery companies, analytics providers and other service providers.
Your use of third-party services may also be subject to those providers’ own terms and policies.
We are not responsible for the content, availability or operation of third-party websites or services outside our reasonable control.
16. Limitation of Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful.
We are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these terms affects your legal rights as a consumer, including your rights relating to faulty, misdescribed or unsuitable goods.
17. Events Outside Our Control
We will not be responsible for failure or delay in performing our obligations where this is caused by circumstances beyond our reasonable control.
This may include, but is not limited to:
Natural disasters.
Severe weather.
Fire or flooding.
Strikes or industrial disputes.
Transport disruption.
Internet or telecommunications failures.
Government restrictions.
Problems affecting suppliers or delivery providers.
Where possible, we will notify you of significant delays and take reasonable steps to minimise their impact.
18. Privacy
We collect and use personal information in accordance with our Privacy Policy.
By using our website, you acknowledge that your information may be processed as described in our Privacy Policy.
19. Changes to These Terms
We may update these Terms of Service from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
The terms that apply to your order will be the terms in effect at the time you place your order.
20. Governing Law
These Terms of Service are governed by the laws of England and Wales.
If you are a consumer living in another part of the United Kingdom, you may also have rights under the laws applicable to where you live.
Any disputes will be dealt with by the courts of the applicable jurisdiction, subject to your statutory consumer rights.
21. Contact Us
If you have any questions about these Terms of Service, your order or our products, please contact us:
Fashion Trendz
Email: fashiontrendz.cs@gmail.com
Website: Fashiontrendz.org.uk
We will do our best to resolve any issues promptly and fairly.
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Nothing in these Terms of Service is intended to remove or restrict any rights you have under applicable consumer protection law.