Returns & Refunds Policy
Last updated: 13 September 2026
At Fashion Trendz, we want you to be happy with your purchase. If you need to return an item, please follow the policy below.
Nothing in this policy affects your statutory rights as a consumer.
1. Returns
If you have changed your mind about your purchase, you may generally cancel your order within 14 days of receiving your goods, in accordance with UK consumer law.
After notifying us that you wish to cancel, you generally have a further 14 days to return the goods to us.
To request a return, please contact us at:
Email: fashiontrendz.cs@gmail.com
Please include your order number, the item(s) you wish to return and the reason for your return.
2. Condition of Returned Items
To help us process your return, items should be:
● Unworn and unused.
● In their original condition.
● Returned with original tags attached where possible.
● Returned with original packaging where reasonably possible.
● Free from marks, stains, makeup, perfume, pet hair or other damage caused after delivery.
You are allowed to handle and inspect clothing in the same way that you would reasonably be able to in a shop.
However, if an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality, we may be entitled to make a deduction from your refund where permitted by law.
3. Faulty, Damaged or Incorrect Items
If you receive an item that is:
● Faulty.
● Damaged during delivery.
● The wrong item.
● A different size, colour or product from what you ordered.
Please contact us as soon as possible at:
fashiontrendz.cs@gmail.com
Please provide your order number and, where appropriate, photographs showing the issue.
We will assess the problem and provide an appropriate solution in accordance with your statutory rights.
Depending on the circumstances, this may include a repair, replacement or refund.
4. Exchanges
We may offer exchanges where stock is available.
If you would like to exchange an item, please contact us at fashiontrendz.cs@gmail.com with your order number and details of the item you would like to exchange.
Exchanges are subject to availability.
If the requested replacement is unavailable, we may offer a refund instead.
5. Return Postage
If you are returning an item because you have changed your mind, you will generally be responsible for the cost of returning the item to us, unless we have stated otherwise.
If the item is faulty, damaged, incorrect or does not conform to the contract, we will deal with the return costs in accordance with your statutory rights.
We recommend using a tracked or recorded delivery service when returning items, as Fashion Trendz cannot be responsible for items that are lost while being returned to us.
6. Refunds
Once your return has been received and processed, we will issue any applicable refund to the original payment method.
For cancellations made under your statutory 14-day cancellation right, refunds will generally include:
● The cost of the returned goods.
● The cost of our standard delivery service, where applicable.
If you selected a more expensive delivery option than our cheapest standard delivery option, we are generally only required to refund the cost of the standard delivery option.
Where permitted by law, a deduction may be made if the goods have been handled beyond what is reasonably necessary to inspect them.
7. When Will I Receive My Refund?
We will process eligible refunds without undue delay and generally within 14 days of:
● Receiving the returned goods; or
● You providing evidence that you have returned the goods,
whichever occurs first, subject to applicable law.
Once processed, the time taken for the refund to appear in your account may depend on your bank or payment provider.
8. Sale Items
Sale and discounted items may be returned in accordance with the same statutory rights that apply to full-price items.
A discount or sale price does not remove your legal rights if an item is faulty, damaged or not as described.
Additional conditions may apply to promotional offers where these are clearly stated at the time of purchase.
9. Returning a Gift
If you have received an item as a gift and would like to return it, please contact us at fashiontrendz.cs@gmail.com.
Depending on the circumstances, the refund may be issued to the original payment method used to purchase the item.
10. Lost or Damaged Returns
We recommend obtaining proof of postage and using a tracked delivery service when returning an item.
If a return is lost or damaged while being sent back to us, please contact the delivery provider and provide us with your proof of postage and tracking information.
11. How to Start a Return
To start a return, email:
fashiontrendz.cs@gmail.com
Please include:
Order number:
Name:
Item(s) being returned:
Reason for return:
We will then provide you with the relevant return instructions.
12. Contact Us
If you have any questions about returns, refunds or exchanges, please contact us:
Fashion Trendz
Email: fashiontrendz.cs@gmail.com
Website: Fashiontrendz.org.uk
We aim to deal with all returns and customer enquiries as quickly and fairly as possible.
This Returns & Refunds Policy does not affect your statutory rights under UK consumer protection law.